Herroepingsrecht
The consumer has the right to cancel his purchase for 14 calendar days from the first day of delivery, without clarifying a reason and without paying a fine.
Below are different situations where you can return an item. If the shipping costs are on our charges, then we will only refund shipping costs according to the regular shipping price. The same goes for registered shipments. These will be received but we will only refund a normal shipment according to the regular shipping price.
I do not want to keep the delivered article. Can I send it back?
If you do not want to keep the item delivered, you can return your order in accordance with Belgian law within 14 days, starting from the first day following delivery.
You do this as follows:
| | Complete the return document as fully as possible, including the reason for return (not mandatory) and the account number we can refund the amount to | |
| | send us the item you want to return undamaged and return to its original packaging back to Erik Tonen Books, EU + Netherlands; Mailbox 582, 4645ZX Putte The Netherlands, / for Belgium; Kloosterstraat 48, 2000 Antwerp. | |
| | When the article has arrived at our distribution centre, we will provide a credit note and refund as soon as possible |
The article that was delivered is indeed the book that is on my order, but I obviously made an error because it's not the book I wanted. Can I swap?
If you ordered the wrong book, you can return us within 14 days. We will refund you the full amount except for shipping.
You do this as follows:
| | Complete the return document as fully as possible and state as a return order "Order a wrong book"; On this document, enter the account number on which we can refund the amount | |
| | send us the item you want to return undamaged and return to its original packaging back to Erik Tonen Books, EU + Netherlands; Mailbox 582, 4645ZX Putte The Netherlands, / for Belgium; Kloosterstraat 48, 2000 Antwerp. | |
| | When the article has arrived at our distribution centre, we will provide a credit note and refund as soon as possible | |
| | If you want to order the right title, please do not hesitate to submit a new order through our web shop. This is the easiest way to get you a new copy as soon as possible |
I got the right article, but it's damaged. Will I get a new copy?
If you received a damaged article, please let us know by e-mail, after confirmation by e-mail, you can return it to us within 14 days. We will refund you the full amount, including shipping costs.
You do this as follows:
| | Complete the return document as fully as possible and state as a return order "Order a wrong book"; On this document, enter the account number on which we can refund the amount | |
| | send us the item you want to return undamaged and return to its original packaging back to Erik Tonen Books, EU + Netherlands; Mailbox 582, 4645ZX Putte The Netherlands, / for Belgium; Kloosterstraat 48, 2000 Antwerp. | |
| | When the article has arrived at our distribution centre, we will provide a credit note as soon as possible | |
| | If you would like to receive a new copy, please do the best by submitting a new order via our web shop, which is for us the easiest way to deliver you as soon as possible ! |